5

It is so refreshing to find a shop that has both deep technical knowledge and excellent customer service. If you are an enthusiast or weekend wrench bender, you will like working with Ryan and his team at Nixon Automotive. I had a partially melted engine harness on an '09 E90 335d /w M57 (caused by exhaust gases leaking from back-pressure sensor hose on my DPF) that sidelined the car. After some initial diagnosis with an inspection camera at home, I made the decision to bring photos of the "project" over to Nixon for their review and opinion. This was a job best left to someone with a hoist, not a driveway job. After 5 mins of chatting with Ryan (co-owner), it was obvious he knew his way around these engines and had seen a few similar situations before. We shook hands on the project and the next morning I had a quote in hand outlining in detail, the work we discussed the day prior. As parts needed to come in from Germany, we set a start date a few weeks down the road. Meanwhile, in advance of work commencing I compared notes with Ryan via email. We added a few extra items to the work order since the intake needed to removed anyways. Carbon buildup was to be addressed via walnut blasting and ultrasonic cleaning of intake manifold. Exhaust work, transmission service and fluid changes followed. I towed the car to the shop on a Sunday night and they got started first thing Monday morning. Throughout the process I was kept informed regularly via email with pictures of progress and overall status. As a person with lots on the go, I really appreciated this method of communication - it is efficient, convenient and confidence inspiring. You will NEVER get this level of interaction from a dealership. Despite living 130km round-trip from Ryan's shop, for all the reasons mentioned above, I'll be back in the future.

Hi Ian. Thanks for the great review. Your vehicle was quite a unique set of circumstances. Im glad we got it sorted out for you and that you are able to enjoy it once again. If you need anything else, im just an email or call away. Thanks, Ryan

- Nixon Automotive
5

I inquired about a full emissions delete + JR 2.5 Tune on my '13 X5 Diesel. I finally decided to go ahead with Nixon, mostly because of Ryan's professionalism and knowledge of the subject. During the process he called me with additional things his mechanics noticed during the delete process and offered to fix a few minor items at my approval. It was very much appreciated. Thank you Nixon. My X5d is now an absolute beast and more reliable than before! I would definitely recommend them to any BMW owners looking for careful, professional, educated service.

Hi Brandon. Thanks for the very kind review. I am really glad to hear you are happy with the vehicle :) If you need anything else, please dont hesitate to call. Cheers, Ryan

- Nixon Automotive
5

Based on my past experiences with numerous BMW indy repair shop, Nixon was the BEST place for any type of repairs. Every penny I spent for repair was definately worth it. Especially thanks to Ryan who was very friendly and he was open to listen any concerns about the car.

Hi Jae! Thanks for the great review. Im glad we could exceed your expectations! ~Ryan

- Nixon Automotive
5

Great service, knowledgeable and quick. Highly recommend them. Thanks to your whole team

Thanks Matthew! The team here at Nixon Automotive is thrilled to hear such good feedback. We hope to see you again soon.

- Nixon Automotive
5

Absolutely fantastic team!! They are the BMW specialists and BMW diesel stage 2 tuning masters!!! Great prices and honest to deal with. My ‘go to’ mechanics.

Thanks for the kind reviews Martin! Pleasure working with you. -Ryan

- Nixon Automotive
5

Ryan and Mike are awesome guys, as well as their staff. Love talking to them and they have done great work on my F10 550xi. They did a tune for me, basic servicing and helped me out tons with learning more about the N63 platform.

Thanks Jackson. Its always a pleasure working with you!

- Nixon Automotive
1

High prices for labor, cost extra hours for a simple job (they charge hours by BMW dealership book, not by actual time spent), higher oem parts prices than parts supplier close by (their parts supplier is BMW dealership), high diagnosis fees, extra shop fees and sometimes advice you to repair things are not really required or they do not check if these things work like if oil change or software is really required (recommendation by milage). I have been with Nixon for many years and this review reflects my friends and my experience over several years. My advice to Nixon is to distance themselves from BMW Canada and source parts directly from US or Germany, they should also charge actual spent time hours and not by the book hours and allow the customers to choose between OEM and genuine parts as there is 50% difference in parts cost. I am not saying Nixon has bad people or it is bad place for service, it has been there for long time helping people from BMW Canada and BMW dealership but over time, with Nixon, you get the same feeling that makes you escape BMW dealership.

Hi Kira, unfortunately I can not find you in our database and this type of review is not typical of our customers. If you are legitimately not happy, please contact me directly to discuss. Thanks, Ryan 604-432-9333

- Nixon Automotive
5

The BMW shop of record.

Thanks Lyle!! -Ryan

- Nixon Automotive
5

Ryan and the team will treat you better than any bmw dealership will. Although their shop is small, trust me; you can't go wrong. I have a warranty through a company called Lubrico and Ryan made sure that by the time I brought my X5 in, everything was ready to go. By far, Ryan and his team have the best service I've ever received. If you have a BMW and are looking for a shop that will take care of you. Bring it to Nixon. You won't be disappointed. 100% recommend to anyone.

Hi Mike, Glad we could exceed your expectations! Looking forward to a long lasting relationship. Cheers -Ryan

- Nixon Automotive
5

Absolutely fantastic team!! They are the BMW specialists and BMW diesel stage 2 tuning masters!!! Great prices and honest to deal with. My ‘go to’ mechanics.

Thanks for the kind reviews Martin! Pleasure working with you. -Ryan

- Nixon Automotive
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