Just having moved back to town with a diesel touring that had just come out of the 4 year maintenance included window, I was looking to build a good relationship on the service side. I had heard great things about Nixon, so wanted to give them a try. I ended up having a substantial warranty claim for my first visit with them that they were able to calmly walk me through. Through this process, Ryan was able to provide me with observations that gave me the info I needed to make the decision to add on a couple extra services while they had the car. Overall, the experience was super smooth, with no "gotchas". Tons of communication throughout the process and I felt I could really trust their diagnosis. No question, I'll be going back to Nixon from now on.