Privacy Policy

Effective Date: Jan 2021

At Nixon Automotive Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, visit our service center, or use our services. Please read this policy carefully to understand how we treat your information.

1. Information We Collect

We collect personal information in several ways, including through your direct interactions with us (online or in-person), the services we provide, and through our website. The types of personal information we may collect include:

Contact Information: Name, email address, phone number, and mailing address.
Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), and service history.
Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
Communication Information: Any communication you send us, including emails, phone calls, or messages through our website or social media channels.
Other Information: Any other information you provide when scheduling an appointment or receiving services.

2. How We Use Your Information

The information we collect is used for the following purposes:

To Provide Services: To process service requests, schedule appointments, diagnose issues, and complete vehicle repairs.
To Communicate with You: To send service reminders, updates on your vehicle’s status, invoices, and other relevant communications.
To Process Payments: To complete financial transactions for services rendered.
For Customer Support: To respond to your inquiries, concerns, or requests regarding your vehicle service or any other customer support needs.
To Improve Our Services: To analyze trends, gather feedback, and improve our website, customer service, and overall business operations.
Legal and Compliance: To comply with applicable laws, regulations, and industry standards (e.g., tax reporting, warranty documentation).

3. How We Protect Your Information

We take your privacy seriously and employ reasonable physical, administrative, and technical safeguards to protect your personal data. This includes secure servers, encrypted communication, and access controls to prevent unauthorized access, alteration, disclosure, or destruction of your information.

Despite these measures, please be aware that no data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

Service Providers: We may share your information with third-party service providers who assist us in providing services (e.g., payment processors, parts suppliers). These providers are only given access to the data necessary to perform their services and are obligated to protect your information.
Legal Obligations: We may disclose your personal information if required by law, regulation, or legal process, including responding to subpoenas, court orders, or other legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We will never sell or rent your personal information to marketing companies.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance user experience, analyze traffic, and tailor content. Cookies are small files placed on your device that store preferences and track website activity. You can control cookie settings through your browser settings, but disabling cookies may limit your experience on our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections or updates to that information.
Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or operational purposes).
Opt-Out: You may opt out of receiving marketing emails or communications from us at any time by following the unsubscribe instructions in the email or by contacting us directly.
Data Portability: If applicable, you may request a copy of your personal data in a commonly used electronic format.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Call Recording and Video Surveillance

To ensure the highest quality of service, we may record phone calls made to or received by Nixon Automotive Ltd. These recordings are used for the purposes of quality assurance, training, dispute resolution, and service improvement. By communicating with us via phone, you consent to the recording of those calls.

Additionally, for the safety and security of our customers, employees, and property, Nixon Automotive Ltd. uses video surveillance in and around our facility. Video footage may be collected, stored, and used for security purposes or to resolve any incidents that may arise. All video recordings are stored securely and only accessible by authorized personnel.

10. Your Rights and Choices

You have the right to request information regarding any recorded calls or video footage related to your interactions with Nixon Automotive Ltd. If you wish to access, review, or request deletion of any recordings, please contact us using the details provided below. Please note that recorded calls and video footage may be retained for a reasonable period in compliance with applicable laws and for security purposes.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Nixon Automotive Ltd.
6935 Buller Avenue
Burnaby, BC, V5J 4S1
Phone: 604-262-1141
Email: [email protected]