It is so refreshing to find a shop that has both deep technical knowledge and excellent customer service. If you are an enthusiast or weekend wrench bender, you will like working with Ryan and his team at Nixon Automotive. I had a partially melted engine harness on an '09 E90 335d /w M57 (caused by exhaust gases leaking from back-pressure sensor hose on my DPF) that sidelined the car. After some initial diagnosis with an inspection camera at home, I made the decision to bring photos of the "project" over to Nixon for their review and opinion. This was a job best left to someone with a hoist, not a driveway job. After 5 mins of chatting with Ryan (co-owner), it was obvious he knew his way around these engines and had seen a few similar situations before. We shook hands on the project and the next morning I had a quote in hand outlining in detail, the work we discussed the day prior. As parts needed to come in from Germany, we set a start date a few weeks down the road. Meanwhile, in advance of work commencing I compared notes with Ryan via email. We added a few extra items to the work order since the intake needed to removed anyways. Carbon buildup was to be addressed via walnut blasting and ultrasonic cleaning of intake manifold. Exhaust work, transmission service and fluid changes followed. I towed the car to the shop on a Sunday night and they got started first thing Monday morning. Throughout the process I was kept informed regularly via email with pictures of progress and overall status. As a person with lots on the go, I really appreciated this method of communication - it is efficient, convenient and confidence inspiring. You will NEVER get this level of interaction from a dealership. Despite living 130km round-trip from Ryan's shop, for all the reasons mentioned above, I'll be back in the future.
Hi Ian. Thanks for the great review. Your vehicle was quite a unique set of circumstances. Im glad we got it sorted out for you and that you are able to enjoy it once again. If you need anything else, im just an email or call away. Thanks, Ryan
- Nixon Automotive